Effective Date: 5 August 2026
This Privacy Policy explains how AWADIM LLC collects, uses, stores, shares and protects your personal data. It is issued in accordance with the Personal Data Protection Law promulgated by Royal Decree 6/2022 (the "PDPL") and its Executive Regulation issued under Ministerial Decision 34/2024.
AWADIM LLC, Commercial Registration No. 1615318, of Bousher - Muscat, Sultanate of Oman, is the controller of your personal data.
You may contact us at any time in relation to this Policy or your rights under it at info@awadim.com.
Identity and contact data: name, email address, telephone number, billing address, delivery address.
Order and transaction data: products ordered, order value, order history, delivery records, correspondence relating to your orders.
Payment data: we do not collect or store full payment card details. Card data is collected and processed directly by our payment service provider. We receive only confirmation of payment and limited transaction identifiers.
Account data: username, password (stored in encrypted form), saved preferences.
Technical and usage data: IP address, device type, browser type and version, operating system, time zone, pages viewed, referring source, and other data collected through cookies and similar technologies.
Marketing data: your preferences in relation to receiving marketing communications.
User content: reviews, comments, photographs and other material you submit.
We do not intentionally collect sensitive personal data as defined under the PDPL, including data relating to health, genetic data, biometric data, ethnic origin, or religious belief. Please do not submit such data to us. Where you disclose a health condition, allergy or sensitivity to us in the course of a product enquiry or complaint, we use that information only to respond to your enquiry and retain it only as long as necessary for that purpose.
We process your personal data on the basis of your explicit consent, given when you create an account, place an order, or submit information to us, and otherwise where processing is necessary for the performance of a contract with you or for compliance with a legal obligation.
We process your personal data for the following purposes:
We do not use your personal data for automated decision-making that produces legal effects concerning you.
Where we rely on your consent, that consent is given expressly and separately for each purpose. Consent to receive marketing communications is obtained separately from the acceptance of our Terms & Conditions and is never a condition of placing an order.
You may withdraw your consent at any time by contacting us at info@awadim.com or, in the case of marketing, by using the unsubscribe link in any marketing email.
Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal, and does not affect processing we are required to carry out to complete an order already placed or to comply with a legal obligation.
We use cookies and similar technologies. Strictly necessary cookies are required for the website to function and cannot be disabled. Analytics, functional and marketing cookies are used only where you have given consent through our cookie notice.
You may change or withdraw your cookie preferences at any time through the cookie settings on our website, or by adjusting your browser settings. Disabling certain cookies may affect website functionality.
We do not sell or rent your personal data.
We share personal data only with the following categories of recipient, and only to the extent necessary:
We require all processors acting on our behalf to process personal data only on our documented instructions and to apply appropriate technical and organisational security measures.
Some of our service providers — including our hosting provider, e-commerce platform, payment service provider, courier partners and marketing platform — are located outside the Sultanate of Oman.
Before any such transfer, we assess the level of protection afforded by the recipient and the risks associated with the transfer, and we put in place appropriate contractual safeguards.
Where required under the PDPL and its Executive Regulation, we obtain your explicit consent to such transfer. By placing an order for international delivery, you expressly consent to the transfer of your delivery details to courier and customs authorities in the destination country, which is necessary for us to fulfil your order.
We retain personal data only for as long as necessary for the purposes for which it was collected.
Order, invoice and transaction records are retained for 10 years in order to comply with obligations under Omani commercial, tax and VAT legislation.
Account data is retained for as long as your account remains active, and for 24 months thereafter.
Marketing data is retained until you withdraw consent, and a record of the withdrawal is retained thereafter to ensure we honour it.
Customer service correspondence is retained for 24 months from resolution.
Data no longer required is securely deleted or anonymised.
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction. These include encryption in transit, access controls, restriction of access to authorised personnel on a need-to-know basis, and contractual security obligations on our processors.
No method of transmission or storage is entirely secure. You are responsible for keeping your account credentials confidential.
Where a personal data breach occurs that threatens your rights, we will notify the Ministry of Transport, Communications and Information Technology within seventy-two (72) hours of becoming aware of the breach, and will notify you without undue delay where required.
Under the PDPL you have the right to:
To exercise any of these rights, contact us at info@awadim.com,We will respond within the period prescribed by the PDPL and its Executive Regulation. We may ask you to verify your identity before acting on a request.
Certain rights are subject to exceptions, including where we are required by law to retain data — for example, tax and accounting records relating to completed transactions.
This website is not intended for persons under 18 and we do not knowingly collect personal data from them. If you believe we hold personal data relating to a person under 18, please contact our Data Protection Officer and we will delete it.
Our website may link to third-party websites and may display social media plug-ins. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.
We may update this Policy from time to time. The current version is always published on this page with its effective date. Where changes are material, or where the PDPL requires it, we will notify you and, where necessary, obtain your renewed consent.