Effective Date: August 2026
Orders are processed on business days, excluding Fridays, Saturdays and public holidays in the Sultanate of Oman.
Orders are typically prepared for dispatch within 1–2 business days of payment confirmation. During promotional periods, peak seasons and public holidays, processing may take longer.
You will receive a dispatch confirmation with tracking details once your order has left our facility.
We deliver within the Sultanate of Oman and to the international destinations available for selection at checkout.
We do not deliver to every country. Available destinations are shown at checkout and may change without notice. We may decline or cancel an order where we are unable to deliver to the address provided, or where delivery to that destination is restricted by law, by our couriers, or by our own policy. Any such order will be refunded in full.
Certain products may be restricted from import into particular countries. It is your responsibility to confirm that the products you order may lawfully be imported into your destination country before placing your order.
Sultanate of Oman: typically 1–2 business days following dispatch.
International: typically 3–7 business days following dispatch, subject to destination, customs clearance and local courier performance.
All timeframes are estimates only. They are not guaranteed and do not form part of the contract. We are not liable for delays caused by couriers, customs authorities, weather, or other circumstances beyond our reasonable control.
Shipping charges are calculated automatically at checkout based on destination, weight and dimensions, and are displayed in full before you complete your purchase.
International orders are shipped on a Delivered At Place basis. Duties and taxes are not included in the price you pay us.
Your order may be subject to customs duties, import taxes, VAT, brokerage or handling fees imposed by the destination country. These charges are determined by the local authorities and are entirely outside our control.
All such charges are the responsibility of the recipient and are payable by you in addition to the purchase price and shipping charge.
We are unable to advise in advance what these charges will be. You should contact your local customs office if you require this information before ordering.
We do not undervalue shipments, mark orders as gifts, or alter customs declarations under any circumstances.
You are responsible for providing a complete, accurate and current delivery address and contact telephone number.
We are not liable for delays, failed deliveries, returned shipments, storage fees, redirection fees or additional courier charges resulting from incorrect, incomplete or outdated information provided by you. Any such costs will be borne by you and may be deducted from any refund due.
Once an order has been dispatched, we are unable to change the delivery address or shipping method.
Where delivery is attempted and cannot be completed, the courier will follow its local procedure, which may include re-attempted delivery, collection from a depot, or return to sender.
Where a shipment is returned to us because delivery was refused, because customs charges were declined, or because it was unclaimed, we will refund the value of the products once they are received back in their original, unused and sealed condition. The original shipping charge, return shipping costs, customs charges and any related fees will be deducted from the refund.
Where returned products are not in their original, unused and sealed condition, no refund will be payable.
Risk passes to you on delivery. If your order arrives damaged, or if tracking indicates delivery but you have not received it, you must notify us at info@awadim.com within seven (7) days of the delivery or expected delivery date, with photographic evidence where applicable.
We will investigate with the courier and, where the claim is substantiated, arrange a replacement or refund. Claims notified after seven (7) days may not be accepted.
Nothing in this section affects your statutory rights in respect of products that are defective or do not conform to specification.